Customer Support
Check out our quick fixes for common questions that you may have. If you don’t find your answers here, don’t hesitate to reach out to us in person!
Frequently Asked Questions
What’s a routing number and where can I find it?
American State Bank’s routing number is 073917641.
What do I do if I’m having trouble logging into my Business Online Banking account?
Call our Online Banking department at 712.722.1412, we’ll ask you some questions to verify your identity, and we’ll get everything straightened out!
What do I do if I believe my debit card has been lost or stolen?
Call the Shazam Fraud Center at 866.508.2693. We also offer the Shazam Brella mobile app, which allows you to freeze your debit card instantly from the palm of your hand.
How do I make changes to my address?
Log in to Online Banking, and in the top right hand corner you should find ‘Address Change’. Fill out the information and click Submit to send over our secure server.
How do I make changes to my Online Banking username, password, email address, or phone number?
Log in to Online Banking, and in the top right hand corner you should find ‘My Settings’. Click edit next to the information you wish to update, and make your changes.
How do I show, hide, rename, or reorder my accounts in Online Banking?
Log in to Online Banking, and in the top right hand corner you should find ‘My Settings’. Scroll to the bottom of the screen and click ‘Rename & Hide your accounts’. Make the changes you wish to see and click ‘Go to my Accounts’ on the bottom of the screen when complete. These changes will also be reflected in your mobile app!
How do I get set up in Adviceworks to see my investment accounts and statements online?
Please contact us directly to sign up for Adviceworks.